17. April 2020.
The current situation regarding the spread of the coronavirus SARS-CoV-2 is forcing our company as well to take special measures to ensure that our business activities continue to be carried out in the best possible way. We monitor current developments very closely and regularly adapt our procedures and processes to the recommendations of the German Federal Government and the public health authorities.
To protect our employees, we are therefore discontinuing all external service activities up to and including May 4, 2020. This applies to all divisions without exception. In addition, the number of visits within the company will also be reduced to the absolute minimum necessary, but internal operations will continue unchanged.
We regret this decision and ask for your understanding that we are currently unable to provide on-site service even in the event of machine downtimes. However, our remote maintenance and telephone support are of course still available and the supply of spare parts is guaranteed as usual, but depends decisively on the ability of our suppliers to deliver. Should bottlenecks occur in the future for individual components, we thank you expressly for your understanding.
MTI is also preparing for the possibility of decentralised maintenance of business operations as part of an emergency plan. This may require changes to our telephone software. Should you occasionally be unable to reach us by telephone, please use the known e-mail addresses or alternatively contact firstname.lastname@example.org to get in touch with us.
For the coming, certainly challenging time we wish you, your families and all your loved ones much strength, resilience, confidence and of course health!
Your MTI Team